Welcome to DrCita.com ("Platform", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not access or use the Services.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Services. By using the Platform, you represent and warrant that you meet these requirements.

2. Services Overview

DrCita.com provides an online platform that facilitates:

• Booking doctor appointments
• Accessing medical consultation information
• Maintaining digital health records
• Communication between patients and healthcare providers

We do not provide medical advice or treatment ourselves. All medical services are provided by registered healthcare professionals.

3. User Responsibilities

You agree to:

• Provide accurate, current, and complete information.
• Maintain the confidentiality of your account credentials.
• Use the Services only for lawful purposes.
• Not impersonate any person or entity.

You are responsible for all activities that occur under your account.

4. Medical Disclaimer

The content on DrCita.com is provided for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for any medical concerns.

5. Appointment & Cancellation Policy

You may schedule, reschedule, or cancel appointments through the Platform, subject to each doctor's individual policies.

Late cancellations or no-shows may be subject to charges as determined by the healthcare provider.

6. Refund & Cancellation Policy

Cancellation Policy:

• Patients may cancel their appointments at least 2 hours prior to the scheduled appointment time without incurring any charges.
• Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee or may not be eligible for a refund, particularly in the case of pre-paid appointments.

Refund Policy:

• Your refund will be processed and credited to your original payment method within 5-7 working days.
• Refunds, if applicable, will be processed in accordance with the cancellation terms outlined above.
• The time required for the refund to reflect in the user's account may vary depending on the payment provider and method used.

7. Payment Terms

Certain Services may require payment. By using paid features, you agree to our pricing, payment, and refund policies as displayed during the checkout process.

8. Privacy

Your use of the Platform is also governed by our Privacy Policy. By using the Services, you consent to the collection and use of your data as described therein.

9. Intellectual Property

All content, trademarks, logos, and service marks displayed on the Platform are the property of DrCita or its licensors and are protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written permission.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the content or privacy practices of such third parties.

11. Limitation of Liability

To the maximum extent permitted by law, DrCita shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of data, revenue, or profits, arising from your use of the Services.

12. Indemnification

You agree to indemnify and hold harmless DrCita and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Services, violation of these Terms, or infringement of any rights.

13. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any violation of these Terms or for any other reason deemed appropriate.

15. Governing Law

These Terms shall be governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, India.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Contact info - DRCITA LLP

Email: Info@drcita.com

Phone: +919959396644

Address: Flat No. 101, Dwarakamaye Residency, Mega Hills, Madhapur, Hyderabad, Telangana 500081.

Privacy Policy

At DR.CITA, we prioritize your privacy and collect only the essential details such as your name, email, and phone number to create accounts, provide services, and communicate effectively. All payment transactions are processed securely through trusted third-party gateways, and we never store sensitive banking, credit card, or debit card information on our servers.

The information we collect is used solely to operate, improve, and personalize our services, and to share important updates with you. Limited sharing may occur with third-party providers like payment gateways or analytics tools, but only to ensure proper functionality and service delivery. We may also use cookies and tracking technologies to enhance your experience, with the option for you to manage these settings directly from your device.

We take children’s privacy seriously and do not knowingly collect personal data from users under 13 years of age. All users have rights over their personal information, including the ability to access, correct, or request deletion of their data. To protect your information, we apply strict industry-standard security practices and comply with relevant data protection regulations.